Supercharge Your Ops Quality
Real-time visibility, accountability, and data that drive improvement across every job, every team, every day.
“Our teams perform more consistently than ever before.”
— Kevin, Safety Director
“Viser shows us issues we never even knew were happening.”
— Jason, VP of Quality
“We finally know our real failure rate and what to do about it.”
— Tom, Director of Operations
Field Quality Data Management
Fix problems Before They Spread
Organizations that track failures and corrective actions improve first-pass quality by 25–35%.
Turn all that data into clear communication and actionable insights, and prevent problems before they occur.
Drive Change
Organize for Accountability
68% of leaders say they cannot reliably identify the root cause of field failures.
Viser normalizes inputs, links failures to org hierarchy, tracks trends, and exposes root causes automatically.
Organize
Capture Data You Can Trust
With 59% of field data missing context, most tools can’t tell you what actually happened—or who was responsible.
Capture targeted contextual data on every failure point, giving you clarity, accountability, and real insight.
Capture
Increase first-pass yield rates
Reduce rework & operational cost
Reduce manual data input
Simplify RCCA investigations
Increase problem solving velocity
Speed up training and cycle time
Simplify certifications
Strengthen culture of accountability & ownership
Pivot faster when changes occur
Shift To Smarter Field Operations
Viser provides executives with powerful data at scale that was previously difficult or impossible to capture.
The platform translates field inputs into clear trends, actionable insights, and accountability across every team.
With Viser, you strengthen quality, improve performance, and prevent issues before they happen.
20%
of revenue in the average company is spent addressing poor quality
70%
of field issues are preventable with better process control and visibility
45%
of managers say they lack the tools or data needed to assess employee performance
25%
improvement reported in first-pass quality when organizations track failures and corrective actions
Stop Missing Out On Actionable Data
Every day, companies are missing out on thousands of key data points that should be used to drive quality.
Say goodbye to scattered photos, incomplete checklists, and missing context. Viser captures and organizes the data you need to see what’s really happening in the field—and who needs support.
How Viser Works
1
Confirm Crew
2
Select Work Categories
3
Input Data
Automatically document every failure
Field operations move fast, and important details often slip through the cracks.
Viser turns daily work into structured, meaningful data—capturing every failure with the context needed to understand patterns, root causes, and accountability.
Deliver timely, focused coaching
Managers spend just 9% of their time developing their teams—and without reliable, hard data, most field coaching becomes reactive, inconsistent, or based on memory.
Viser gives every leader a clear, data-based view of performance. With real-time alerts and actionable failure data, coaching becomes targeted, timely, and tied to root causes—not opinions.
Get ahead of future problems
Most companies are able to detect critical defects or failures when they happen.
However, industry experts note that “RCA failures are often rooted not in lack of effort, but in process weaknesses, structural gaps, and limitations in investigative tools — meaning that even when errors are discovered, rarely is their true cause identified so it can be prevented.”
-
Gather detailed information on every failure, regardless of severity
-
Compare precise failure rates by leader or subcontractor
-
Provide coaching and assign corrective action in real time
-
See at a glance where your biggest challenges are, and what to do to fix them
-
Measure the financial impact of each specific type of failure
Drive Quality
-
Rank leaders and teams objectively on work quality and financial impact
-
Avoid field missteps with a tool that’s easy to use to guide the work
-
Keep your teams focused on what is actually required with modular templates
-
Send tailored documents to the client upon work completion
-
Move faster-- make process changes quickly and easily with no breakage in reporting
Features
Modular Process Steps
Dynamic Forms
Failure Tracking
Performance Ranking
Automatic Coaching Delivery
Document Management
Equipment & Fleet Management
Certification Tracking
Historical Records
Offline Functionality
Company
Why Viser?
News and Media
Careers
Partners
Support
Contact us
Resources
Schedule a demo
Resource library
Blog
Social Media
FAQs